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Client Solution Manager II - Treasury Management

  • ... Pittsburgh, Pennsylvania, United States
  • ... Full time
  • ... Salary: 142350 per year
  • Posted on: Feb 01, 2024       Expires on:

Client Solution Manager II - Treasury Management   

JOB TITLE:

Client Solution Manager II - Treasury Management

JOB TYPE:

Full-time

JOB LOCATION:

Pittsburgh Pennsylvania United States

JOB DESCRIPTION:

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Client Solution Manager II within PNC's Treasury Management organization, you will be based in a remote location.
This a remote position.
Work may be performed from a quiet, confidential space in a home location, approved by PNC.
This position may not be available in all geographic locations.


This position would support PNC's Treasury Management Commercial Card Implementations area.
The ideal candidate should have at least 5 years of commercial card experience and/or Treasury Management implementation experience.
Additionally, candidates with leadership experience in process improvement, along with technical Treasury Management experience are preferred.


Job Description

Manages a team responsible for implementing complex and non-complex Card Implementations for new and ongoing C&IB client relationships and leads staff to achieve relevant KPI's and requirements.

Monitors and oversees all activities in adherence to SLAs.
Provides metric reports on performance to leadership.

Manages, aligns and oversees the development of a Commercial Card Implementations Team which may include supervisors and individual contributors.

Serves as a partner & liaison to Sales and manages and maintains relationships with internal/external service partners.

Manages complex client exceptions and escalations.

Supports the execution of strategic initiatives.
Recommends process improvements and connects strategy to business outcomes to drive desired client experience.

Drives strategic change across the Card Implementation Management Team in line with PNC Treasury Management goals and objectives.

Participates in establishing and ensuring compliance with internal policies and procedures.


PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


PNC also has fundamental expectations of our people managers.
As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

Live the Values - Role models our values with transparency and courage.

Enable Change - Takes action to drive change and innovation that will transform our business.

Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.

Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.


Competencies

Customer Relationship Management Applications Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM).


Customer Support Policies, Standards and Procedures Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.


Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.


Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.


Problem Management Process Knowledge of and ability to bring a reported problem to successful resolution.


Process Management Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.


Sales Support and Administration Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.


Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
At least 3 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.


Education

Bachelors

Additional Job Description

Base Salary: $65,000 - $142,350
Salaries may vary within the range based on geographic location, market data and on individual skills, experience, and education.


Incentive: Role is incentive eligible with the payment based upon company, business and/or individual performance.


Application Window: Generally, this opening is expected to be posted for 48 business hours from 02/01/2024 , although longer with business discretion

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.
com > New to PNC.


Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.
com .
Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Emails not related to accommodation requests will not receive responses.
Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace.
We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.


Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.


California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Position Details

POSTED:

Feb 01, 2024

EMPLOYMENT:

Full-time

SALARY:

142350 per year

SNAPRECRUIT ID:

S-1707242927-0c951230247c7506fd192aca080e9905

LOCATION:

Pennsylvania United States

CITY:

Pittsburgh

Job Origin:

jpick2

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Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Manager II within PNC's Treasury Management organization, you will be based in a remote location. This a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

This position would support PNC's Treasury Management Commercial Card Implementations area. The ideal candidate should have at least 5 years of commercial card experience and/or Treasury Management implementation experience. Additionally, candidates with leadership experience in process improvement, along with technical Treasury Management experience are preferred.

Job Description

Manages a team responsible for implementing complex and non-complex Card Implementations for new and ongoing C&IB client relationships and leads staff to achieve relevant KPI's and requirements.
Monitors and oversees all activities in adherence to SLAs. Provides metric reports on performance to leadership.
Manages, aligns and oversees the development of a Commercial Card Implementations Team which may include supervisors and individual contributors.
Serves as a partner & liaison to Sales and manages and maintains relationships with internal/external service partners.
Manages complex client exceptions and escalations.
Supports the execution of strategic initiatives. Recommends process improvements and connects strategy to business outcomes to drive desired client experience.
Drives strategic change across the Card Implementation Management Team in line with PNC Treasury Management goals and objectives.
Participates in establishing and ensuring compliance with internal policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Competencies

Customer Relationship Management Applications Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM).

Customer Support Policies, Standards and Procedures Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Management Process Knowledge of and ability to bring a reported problem to successful resolution.

Process Management Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Sales Support and Administration Knowledge of sales tasks, tools and procedures and the ability to support an organization's sales plan and process.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: $65,000 - $142,350
Salaries may vary within the range based on geographic location, market data and on individual skills, experience, and education.

Incentive: Role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window: Generally, this opening is expected to be posted for 48 business hours from 02/01/2024 , although longer with business discretion

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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