Client Success Lead

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit.  When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. 

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 120 million meals served and continue to grow rapidly.  Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Requirements

Position Overview:
As a Client Success Lead you will play a key role in managing the growth and success of the Seattle market.

You will work closely with the Sr. Manager of Client Success and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new sites. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. 

This role requires 30% local travel within the Greater Seattle Area, along with weekly office attendance in downtown Seattle.

What You’ll Be Doing:

• Serve as the client-facing point of contact across all programs.  You’ll build strong relationships through proactive communication, business reviews, and a deep understanding of client needs to drive satisfaction and retention.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
• Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
• Drive restaurant success by monitoring performance, building productive relationships, and maintaining high standards for food quality, timeliness, and reliability.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Who You Are:

·      You have 4-8+ years of experience in client success, account management, hospitality, and/or food service.

·      You’re a strong communicator and relationship builder, comfortable working with diverse stakeholders, setting expectations, while both providing and taking clear direction.

·      You are savvy with technology and comfortable in a fast-paced environment

·      Experience managing part-time or full-time staff preferred

·      You love process, work fast, and care about the details

·      You are optimistic in the face of problems and know that you’re capable of finding solutions

·      You can lift and carry up to 40 lbs. and stand for up to two hours

·      You have strong communication skills and are comfortable giving direction

Benefits

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Monthly cell phone stipend
• Company-issued laptop
• Subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

The salary range for this role is between $80,000- $90,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.