Client Success Representative

Client Success Representative Summary of Position Ensures that client requests are fulfilled accurately and efficiently. Acts as first‑tier support for all electronic communication sent to the Client Services team. Responds to internal and external client inquiries and primarily focuses on triage to the correct level or department. Key Job Elements Work requests and tickets, including coordination with Distribution to send slides to outside institutions. Fax, confirm and document receipt of critical diagnosis reports. Process requests for record of loans to outside institutions. Process requests for additional testing. Handle incoming and outgoing calls. Maintain quality service by adhering to call monitoring standards and standard operating procedures to ensure a positive client experience and optimal patient care. Use internal technologies including CRM (Customer Relationship Management) and LIS (Laboratory Information System). Work independently and in a team environment to share and receive information/ideas from all levels of the organization. Be flexible and adaptable to changing priorities while maintaining a high level of personal accountability. Exude a positive attitude while displaying a commitment and passion for patient care. Qualifications Knowledge/Experience High School diploma or equivalent. 1+ year experience in a client services role required; experience in an administrative, receptionist, and medical role preferred. Strong and courteous phone etiquette. Ability to work harmoniously as a member of the team. Ability to compose clear, concise, and professional written communication. Strict attention to detail and organized. Precise when performing clerical tasks. Ability to meet deadlines and work under pressure. Demonstrates flexibility and adaptability to shift gears according to the priority of tasks. Capacity to work independently once given adequate instructions. Proficient in MS Office. Reports To Manager, Client Success Environment Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr