Client Support ManagerSlick Rock is a fast-growing sun, spray, and spa company with locations across Spokane, North Idaho, and Boise. We deliver exceptional client experiences through modern wellness services, consistent standards, and a culture built on accountability and growth.Our core values: transparent, inspirational, aligned, accountable, results-oriented, and disciplined.Location: In-office (Post Falls, ID) Hours: MondayFriday, 7:30am4:30pm Team: 4 remote agents (Philippines) Compensation:$21$25/hr base 10% incentive opportunity (quarterly) Uncapped commission for past-due collections + client reactivations Total earning potential: $50,000$65,000+ annuallyAbout the RoleWe're looking for a high-energy Client Support Manager to lead our remote Support Specialists and elevate the experience of every client who contacts Slick Rock. This role requires strong call center leadership, remote team management, sales conversion skills, and the ability to motivate and coach teams in both the U.S. and the Philippines.Your mission: Deliver exceptional service, drive revenue through outbound calling and re-engagement campaigns, hold the remote team accountable, and ensure every client interaction reflects Slick Rock's standards.What You'll DoLead, coach, and develop a team of remote Support SpecialistsReview calls, emails, and chats for quality and accuracyAnalyze KPIs (conversion, CSAT, handle time, retention) and improve performanceDrive outbound sales + reactivation campaigns to re-engage inactive clientsHandle escalated client concerns with confidence and strong de-escalationStrengthen communication between the support team and spa locationsManage scheduling and coverage across all business hoursImprove scripts, SOPs, and training materialsEnsure CRM/POS accuracy and data integrityWhat You Bring2+ years call center or client support management (REQUIRED)1+ year managing remote teams, including PH-based teams (REQUIRED)Strong sales experience (phone-based preferred)Excellent de-escalation, retention, and client recovery skillsExperience reviewing agent performance + coaching to KPI resultsTech-comfortable (CRM, POS, Google Workspace, communication tools)High integrity, strong follow-through, and excellent communicationBenefits & PerksPerformance bonuses + uncapped commissionsPTO + health insurance401(k) with 3.5% company matchFree membership + employee discountsLeadership development + training opportunities