Location: Redfield, SD Worker Type: Regular Work Shift: Day Shift (United States of America) Redfield Community Memorial Hospital and Clinic is seeking a qualified individual to join our team! Position Highlights JOB SUMMARY: The Clinic Receptionist/Scheduler/Medical Records is responsible for performing scheduling and registering of patients, answering phones and routing phone calls appropriately, and taking accurate messages and routing to appropriate staff in a timely manner. ESSENTIAL JOB FUNCTIONS: Respects the dignity, confidentiality, and privacy of patients Able to use appropriate judgment in scheduling patients when making appointments Demonstrates knowledge of emergency procedures in office. Demonstrates courtesy and helpfulness toward patients and their families. Messages taken accurately and appropriate messages forwarded consistently and timely. Monitor patient waiting times to inform appropriate personnel Payments/collections taken and receipts given to patients Knowledge of insurance plans and procedures. Obtain correct insurance information when applicable to scheduled appointment. Self-paced, works quickly and efficiently in a fast-paced environment. Other duties as assigned. EQUIPMENT USED TO PERFORM JOB: Must be familiar with and able to operate all equipment utilized in the department, including computers/keyboards, copy machines, fax machines, telephones, printers, etc. POTENTIAL JOB STRESSORS: Must be able to deal daily with professional, non-professional and medical staff. There are times of intense activity, coupled with down times. Must be able to deal with potential unpleasant job activities resulting from frequent interruptions and/or distractions, customer demands, constant ringing of phone. Must be able to effectively prioritize tasks amidst these activities. EDUCATION AND EXPERIENCE: Requires high school education. Advanced secretarial or clerical training desired. Previous medical experience preferred. Computer knowledge necessary and knowledge of medical terminology very helpful. SKILLS, KNOWLEDGE, ABILITIES: Possesses tactful verbal communication skills, and effective telephone etiquette. Demonstrates ability to problem solve through critical thinking applications and works well under stress while maintaining positive attitude and composure. Must have an ability to develop an excellent rapport with clients, customers, hospital staff and physicians, and physician office personnel. Must be flexible in work hours and job demands. ESSENTIAL PHYSICAL DEMANDS: Dexterity necessary for keyboarding/typing, dialing, filing, holding, indexing, inserting, lifting, opening, sorting, stapling, turning and writing. Good communication skills and hearing are necessary when dealing with patients, visitors, nurses, physicians, and other staff. Job involves frequent, repetitive motions of the hands/wrists involved with computer entry. PHYSICAL DEMANDS OF JOB/WORKING CONDITIONS: Sedentary (sitting): 75% of shift Outside work: N/A Standing: 25% of shift Hours: 8-10 hours/day Body Motion: Full range Mechanical: N/A Lift: 50 pounds Walking: 5% of shift Stairs: #J-18808-Ljbffr