Xpress Wellness Urgent Care is seeking a highly motivated and experienced Clinic Manager to join our team. As a leading healthcare provider in Oklahoma, Xpress Wellness offers comprehensive urgent care services for non-life-threatening illnesses and injuries. In addition, we provide occupational medicine, workers compensation, behavioral health, virtual primary care, and facility-based primary care.

As the Clinic Manager, you will play a pivotal role in ensuring the smooth operations of our urgent care facility. You will be responsible for overseeing all administrative and clinical aspects of the clinic, working closely with healthcare providers and staff to deliver exceptional patient care.

We are looking for an individual who excels in a fast-paced environment, possesses strong leadership skills, and has a passion for providing high-quality healthcare services. If you are looking for an opportunity to make a positive impact on the well-being of individuals in your community, join our team at Xpress Wellness Urgent Care.

Responsibilities

• Participates in clinic management discussions with the CEO, COO, Area Operations Manager and provider partners.
• Ensures that new hires are oriented and have successfully completed all new hire training.
• Provides constructive feedback to employees as needed. Participates in the disciplinary action of employees as needed.
• Participates in the interviewing and hiring process. Ensures that lab policies and procedures are being observed and makes corrective action when issues arise.
• Oversees ordering for medical and office equipment in the clinic.
• Creates local marketing plans and coordinates marketing events with clinic and corporate team.
• Ensures that deposits are taken to the bank at least twice a week.
• Reviews financial reports with management and assists in improving clinic financials.
• Ensures that clinic is staffed appropriately by publishing schedule for the front and back office, overseeing call ins, and covering shifts when unable to find coverage for patient liaisons or patient care specialists.
• Submits invoices to COO weekly for processing.
• Handles patient complaints and involves appropriate management team members when appropriate. Conducts staff meetings when appropriate.
• Maintains current PSS and non-provider clinical competencies in order to monitor and evaluate the quality of care being offered in clinical sites.
• Ensures adequate staffing for clinical team. This may require covering shifts as needed in order to ensure appropriate coverage is available.
• Other duties as assigned. This is a safety sensitive position.

Requirements

• Bachelor's degree or equivalent experience.
• At least 1 year of previous experience in supervisory or management position.
• Strong leadership and communication skills.
• Knowledge of healthcare regulations and compliance standards.
• Ability to prioritize and manage multiple tasks effectively.
• Proficient and able to train others in common computer programs, such as Microsoft Office, Internet and Email.
• Excellent organizational and problem-solving abilities.
• Superior customer service skills to handle escalated issues.
• Must have valid drivers license.

Benefits

Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:

• Work-life balance with a flexible schedule.
• Competitive pay.
• Generous PTO.
• Health.
• Dental.
• Vision.
• Retirement package with employer match.
• Short-term disability + long-term disability options.
• Life insurance.