Position Details
Clinical Application Specialist Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.
Job Title: Clinical Application Specialist
Location: Whippany, NJ 07981
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Department/Team Description:
- The Clinical Application Specialist (CAS) within the Digital Solutions Business is responsible for executing clinical education training and/or strategies that enable customers to achieve their desired outcomes using digital solutions.
- The CAS provides expert level education for the company's enterprise software platforms including, but not limited to, Radimetrics Dose Management and Calantic platforms.
- In addition to product training CAS assists customers with best practices through a deep understanding of Radiology workflows.
- The CAS position impacts customer's quality and process improvement efforts through a focus not only on technology, but the people and processes needed to achieve their desired outcomes.
- The clinical education team leverages self-serve, virtual, in-person and hybrid delivery approaches to meet diverse customer needs.
Position Summary:
- This role will contribute to the successful adoption of the Radiology's Digital Solutions portfolio through expert product training, system organization, and best-in-class industry and clinical workflow expertise.
- These efforts will provide significant value to company customers as they work to achieve specific outcomes through the adoption of company enterprise systems.
Position Duties and Responsibilities:
- Coordinate, Schedule, and Execute on-site and virtual education sessions.
- Manage training documentation and report on education outcomes.
- Provide subject matter expertise to cross-functional groups including Support, Sales, and Marketing.
- Provide routine data organization within customer servers.
- Assist in the creation and revision of education content as needed.
- Gathers customer feedback, contributes to continuous improvement efforts and other strategic projects across the digital organization.
- Contribute to knowledge management initiatives to include knowledge base article creation.
- Build and maintain customer relations while maintaining high levels of customer satisfaction.
- Build and maintain expertise with Client's current software offerings as well as new versions and revisions. Assist in reporting and interpretation of training and customer health KPIs.
- Contribute to process creation and refinement within the Digital Radiology Business.
- Cross-functional collaboration to support new clinical application onboarding.
- Support Sales and Marketing through assistance with customer demonstrations and evaluations.
- Represent Client at conferences and trade shows both virtually and in-person.
- Good communication in English; speaking, reading, and written.
- Ability to support varying levels of travel, with peaks of up to 50% with some responsibilities representing overnight travel.
Requirements/Preferences: Education Minimum Requirement:
- Associates Degree
- Education Preferred if different from above: Bachelors Degree
Skills & Competency Requirements:
- Associates degree in a relatable technical / clinical discipline such as Radiologic Sciences or Information Technology with a minimum of 6 years relevant experience or bachelor's degree with a minimum of 4 years of relevant experience or master's degree with a minimum of 2 years of relevant experience.
- Radiologic Technologist (RT) Certification ARRT
- Strong presentation, verbal, and communication skills.
- Ability to effectively communicate with individuals of varying educational backgrounds and skill levels.
- Ability to problem solve, manage complexity and ambiguity.
- Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and have a result-driven mindset.
- Strong understanding of Radiology and associated IT workflows, including RIS, PACS, DICOM, and HL7.
- Proficiency in MS Office suite.
- Ability to quickly learn new technologies and software systems such as Salesforce, Kimble and ServiceMax.
- Strong time management skills.
Preferences:
- Security + Certification (CompTIA)
- CIIP Certification
- CT, MR Modality or Quality Management highly preferred
- Knowledge of patient dose management software, electronic medical record systems and/or PACS systems
TekWisen Group is an equal opportunity employer supporting workforce diversity.
