Clinical Coordinator

Patient Experience ConciergeCompany: Galt Dermatology & Concierge Medicine · Enya HealthLocation: Ft Lauderdale, FL | M-F, 8 am - 430 pm EST We run two clinics in Fort Lauderdale with three lines of service. Galt Dermatology is South Florida's first direct-care dermatology practice. We work alongside Enya Health, a hormone therapy clinic, and a small concierge internal medicine practice. Patients choose us because we treat them like welcomed guests, not appointment slots.The Patient Experience Concierge is the first and last person every patient sees. You are calm, polished, and a step ahead of what the patient needs. Your day-to-day consists of checking patients in and out, keeping the day running on time, and making sure every visit feels personalized.We want someone who enjoys helping people find what's right for them. When patients feel known and well cared for, they want your opinion. You'll recommend skincare and next steps when they fit what the doctor advised or what the patient asked about, and you'll be confident closing the sale because you believe in what you're offering.Patient ExperienceGreet every patient by name, offer coffee, tea, or water, and make the wait feel shortCheck patients in and out, collect payment, and book their next visit before they leaveRecommend skincare and treatments when they fit what the doctor recommended or what the patient asked aboutKeep the waiting area and front of the office guest-ready, orderly, and welcoming.Running the DayPrepare charts and intake forms the day before each visitReview and resolve next-day scheduling issues, including gaps, double bookings, and missing paperworkKeep the doctors and medical assistant informed about arrivals, late patients, and walk-ins.Answer the phone as backup when our remote specialist is on another call or outPatient CoordinationComplete patient follow-up calls or texts the doctors assign, such as confirming a referral arrived or a patient received their results or productsSupport the clinic with scheduling, records requests, and patient follow-upOffice SupportSort incoming mailScan EOBs and send them to our billerDaily attention to incoming faxes and emailsRequirementsAt least 2 years in customer service, luxury hospitality, high-end retail, a med spa, or a boutique medical practiceWarm, polished, and composedYou enjoy recommending things people end up loving, and you're comfortable talking about priceOrganized and detail-oriented. Nothing falls through the cracks on your watchComfortable learning new software. We use Jane App for scheduling and GoHighLevel for patient communicationSpanish is a plusBenefits$20 to $23 per hour, plus 10% commission on every retail skincare salePaid time offMedical dermatology and concierge medicine care included for youStaff discounts on treatments and skincareA small team where your work is seen and your ideas are valuedMore About UsAt Galt Dermatology & Concierge Medicine and Enya Health, we're redefining what healthcare should feel like. We are two physician-owned practices based in Fort Lauderdale, Florida, united by a shared mission: delivering deeply personal, preventive, and relationship-centered care that puts patients—not insurance companies—first.Galt Dermatology & Concierge Medicine is our established dermatology and concierge internal medicine practice, providing exceptional medical, surgical, and cosmetic dermatology services through a direct-pay model that allows our physicians to spend more time with each patient. In 2026, Galt Dermatology was proudly recognized as one of South Florida's Top Dermatology Practices by the Sun Sentinel.Enya Health is our specialized women's health practice dedicated to helping women thrive through perimenopause and menopause. Through personalized hormone optimization, lifestyle medicine, and comprehensive wellness care, we support women during one of the most important—and often overlooked—chapters of their health journey.Our ValuesOur team runs on four values. If they describe you, and the kind of people you want to work beside, you'll fit in here.Find a WayLook ahead and see it coming. Act before you're asked. Bring the solution.We're a small team, so nobody waits for permission to fix a problem. You notice a chart is missing labs before the patient arrives. You spot a gap in tomorrow's schedule and flag it this morning. When something goes wrong, you show up with a fix, not just the problem.Lift the RoomBring the energy. Positive with people. Rough day, bring it anyway.Patients often walk in nervous or uncomfortable, and your mood sets theirs. Be mindful of how your energy and behavior affect the people around you, patients and coworkers alike, and work to keep it positive, even on hard days. We show up for each other and for our patients.Own ItDo what you say. Fully deliver, on time. Feedback is how we grow.If you tell a patient you'll call them back by 3:00, you call by 3:00. If you make a mistake, you say so and fix it. You ask for feedback, take it without ego, and give it with respect.Talk It OutKeep everyone in the loop. Say it early. Ask when you don't know.When people communicate, problems get solved. If a patient is running late or upset, the doctors hear it from you before they walk into the room. If something isn't working, you speak up now, before it becomes a bigger problem. And if you're unsure how to handle something, you ask.