Title: LTSS Service Care Manager

Duration: 6 months

Shift: 8:00am-5:00pm, Monday to Friday

Location: South Texas - Edinburg

Day-to-Day Responsibilities:

• Assist in telehealth biannual assessments and conduct in-person assessments as needed if in the area.
• Complete assigned tasks, document findings, and ensure accurate record-keeping.
• Coordinate with multi-disciplinary teams to support member care.
• Conduct follow-up calls to members as part of case management duties.
• Participate in any other projects as they arise.

Performance Expectations/ Metrics:

• Must meet strict turnaround times for documentation of assigned assessments.
• Address tasks promptly and ensure responsiveness.
• Show flexibility and maintain professionalism in interactions.

First Day Overview:

• Meet with the Team Lead and Manager for orientation and initial training.
• Shadow other Service Coordinators to learn workflows and best practices.

Preferred Background/ Previous Roles:

• Licensed Vocational Nurse (LVN) with experience in case management.

Required Skills/Experience:

• Active Licensed Vocational Nurse (LVN) license
• Experience in case management