Manager is looking for an Engineer to code on the NICE CXone platform.

ONLY Visa Independents on W2/Or on our W2 . USC/ GC are highly Preferred .

Non-Local candidates will also work, who are willing to relocate on their own.

NICE CXOne Experience is Mandatory . Please ask consultant to highlight expereince on RESUME.

Direct End Client: State of Michigan
Job Title: Cloud Contact Center Engineer
Duration: 12 Months
Start Date: ASAP
Location: Lansing, MI (Hybrid)
Position Type: Contract
Interview Type: MS Teams
Ceipal ID: SMS_CXN024_OK
Position ID: 136024

Project Details:

NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.

Top Skill & Years of Experience Required:

• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXOne Studio experience [3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python
• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Responsibilities:

• Confident in a client-facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
• Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
• Understand business requirements with the ability to translate to technical requirements
• Prepare design documents based on business requirements for application development
• Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
• Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.

Required:

• Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
• NICE CXOne Studio experience [3+ years of experience preferred]
• Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred]
• Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred]

Desired:

• Experience in Contact Center Dashboard Creation
• Experience with Salesforce
• Base knowledge of intersystem networking, and data traffic flow between components.
• Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.