Role Overview

• Seeking a Cloud Desktop Engineer to support enterprise cloud desktop platforms and modern workplace infrastructure. This role focuses on the design, deployment, and operational support of cloud-based desktop environments, helping transition users from legacy VDI infrastructure to scalable, secure cloud desktop solutions.
• The ideal candidate is a hands-on engineer with strong experience supporting enterprise virtual desktop platforms, optimizing performance and user experience, and collaborating with cross-functional teams to deliver reliable desktop services in a cloud environment.

Key Responsibilities

• Provide hands-on engineering and operational support for enterprise cloud desktop platforms.
• Design, deploy, and maintain cloud-based virtual desktop environments aligned with enterprise architecture and security standards.
• Support migration initiatives from legacy VDI environments to modern cloud desktop platforms.
• Administer and optimize desktop virtualization platforms such as Azure Virtual Desktop, Citrix, or similar technologies.
• Monitor system performance, availability, and capacity to ensure a stable and responsive end-user experience.
• Troubleshoot and resolve technical issues related to virtual desktop infrastructure, connectivity, and desktop performance.
• Partner with infrastructure, networking, and security teams to ensure desktop environments align with enterprise policies and compliance requirements.
• Participate in change management activities, platform upgrades, and environment maintenance.
• Develop and maintain technical documentation, operational procedures, and knowledge articles.
• Identify opportunities to automate operational tasks using PowerShell or other scripting tools.
• Support continuous improvement initiatives to enhance desktop platform reliability, scalability, and operational efficiency.

Required Skills & Experience

• 5+ years supporting enterprise desktop infrastructure or virtual desktop platforms.
• Hands-on experience with Azure Virtual Desktop, Citrix Virtual Apps and Desktops, or similar VDI technologies.
• Experience supporting cloud environments, particularly Microsoft Azure.
• Strong understanding of networking, identity, and security concepts within cloud desktop environments.
• Experience troubleshooting complex desktop, infrastructure, and connectivity issues.
• Proficiency with PowerShell scripting for automation and operational tasks.
• Experience working in enterprise production environments supporting large user populations.
• Strong communication skills with the ability to collaborate across engineering and operations teams.

Preferred Skills

• Experience supporting large-scale cloud desktop migrations or modernization initiatives.
• Familiarity with infrastructure automation tools such as Terraform.
• Experience working within enterprise change management or ITIL processes.
• Relevant certifications such as Microsoft Azure Virtual Desktop Specialty or Citrix certifications.