As part of our ongoing reshaping within eir evo our strategy has been to re‑position eir evo as an integrated telecommunications and information technology services provider. As part of the Managed Service team, this role has responsibility to be an integral member of a dedicated team providing critical services. Expectations From TheRole: Act as a key member of a team within a dedicated team providing operational support to a Major Customer. Demonstrates best practice focused on Customer Response management and SLA Management. Work with the team to execute consistent excellent service management that produces consistently high levels of customer satisfaction. Successfully delivering the target Customer Experience Management of and compliance with customer SLAs Work on own personnel development to contribute to the capability of the Customer Response team Requirements For ASuccessful Application: Familiarity with Azure environment, monitoring & troubleshooting. Checkpoint SmartCentre Management with Integration to Azure Cloudguard Cisco General routing & Switching. BGP packet capture & troubleshooting Catalyst 8K physical & virtual routers Firewall management, monitoring, troubleshooting, capacity & performance planning. ACI routing & switching, L3Out Others: Experience Experience - Min 8-10 years industry experience Knowledge of Business core ICT solutions portfolio Knowledge of Fixed Line Telecoms technology and infrastructure Key Performance Indicators SLA Metrics Adherence to Performance Management process Customer satisfaction metrics On line resolution Customer Experience improvements related to delivery Support ISO compliance eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall #J-18808-Ljbffr