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Cloud Operations & Incident Response Analyst

  • Job type Posted on: Jul 20, 2026
  • Experience level Koitecc Solutions
  • Employment type Chicago, Illinois
  • Employment type Onsite
  • Salary Full-time
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Job Title :

Cloud Operations & Incident Response Analyst

Job Type :

Full-time

Job Location :

Chicago Illinois United States

Remote :

No

Jobcon Logo Job Description :

View Full Description
Caterpillar Inc. in Chicago area is seeking a Digital Technical Support Analyst to provide platform stability and production support for cloud-based services, including on-call response and incident management. You will develop runbooks, coordinate resolution across teams, and drive continuous improvement, serving as the liaison between platform teams, product partners, and support orgs. The role emphasizes reliability across Azure and Helios APIs, knowledge transfer, and end-to-end support for #J-18808-Ljbffr

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Jobcon Logo Position Details

Posted:

Jul 20, 2026

Reference Number:

14660_52B87CAF10B6F73D43A5D14AC816BEA3

Employment:

Full-time

Salary:

Not Available

City:

Chicago

Job Origin:

APPCAST_CPC

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Caterpillar Inc. in Chicago area is seeking a Digital Technical Support Analyst to provide platform stability and production support for cloud-based services, including on-call response and incident management. You will develop runbooks, coordinate resolution across teams, and drive continuous improvement, serving as the liaison between platform teams, product partners, and support orgs. The role emphasizes reliability across Azure and Helios APIs, knowledge transfer, and end-to-end support for #J-18808-Ljbffr

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