Cloud Storage Analyst (Job ID 3021289)

Summary The Storage Platform Analyst is responsible for supporting and operating enterprise storage environments across data centers and hybrid infrastructure platforms. This role focuses on day-to-day operations, monitoring, provisioning support, and troubleshooting across SAN, NAS, and HCI storage platforms. The ideal candidate is a hands-on operator with foundational storage knowledge who can execute standard procedures, follow runbooks, and provide reliable L1/L2 support for enterprise storage services. Duties and Responsibilities Support day-to-day operations of enterprise storage environments across SAN, NAS, and HCI platforms. Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports. Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations. Support storage platforms including NetApp, Dell Isilon (PowerScale), Dell Unity, and HPE Alletra under guidance of senior engineers. Assist with SAN operations including basic zoning, masking, and validation of WWPN-based connectivity. Monitor and support storage connectivity types including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe-based storage, following established procedures. Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates. Monitor performance metrics (IOPS, latency, throughput) and escalate issues that exceed defined thresholds. Respond to incidents, alerts, and service requests related to storage systems and escalate complex issues with proper diagnostics. Assist with backup, replication, and data protection processes as directed. Participate in infrastructure changes, maintenance windows, and system upgrade activities. Maintain documentation including runbooks, inventory records, and configuration details. Collaborate with server, virtualization, and application teams to support storage-related requests. Ensure adherence to enterprise standards, security policies, and operational procedures. Participate in 24x7 on-call rotation, providing after-hours support for storage systems and incidents. Perform other duties as assigned. Skills and Competencies Foundational knowledge of enterprise storage concepts (SAN, NAS, HCI). Familiarity with storage platforms such as NetApp, Isilon, Unity, or HPE Alletra. Basic understanding of storage connectivity and protocols: Fibre Channel (FC) iSCSI Direct Attached Storage (DAS) NVMe Awareness of SAN concepts including WWPN, zoning, and masking. Understanding of storage performance basics (IOPS, latency, capacity utilization). Ability to follow documented procedures and operational runbooks. Strong troubleshooting and problem-solving skills in a production environment. Strong attention to detail and execution discipline. Ability to work effectively with cross-functional teams (compute, network, applications). Willingness to learn and grow storage engineering skillsets. Minimum Qualifications Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. 2–5+ years of experience in IT operations, storage support, or infrastructure support roles. Exposure to enterprise storage platforms or data center environments. Experience supporting production systems and participating in incident response. Preferred Qualifications Exposure to NetApp, Dell Isilon (PowerScale), Unity, or HPE Alletra platforms. Familiarity with SAN environments and storage connectivity concepts. Basic scripting or automation exposure (PowerShell, Python, or similar). Experience supporting backup or replication processes. Familiarity with ITIL practices and change/incident management. Required Licensing or Certifications NetApp or Dell/EMC certifications. Cloud certifications. HCI certifications. Working Conditions May require after-hours, weekend, or off-shift work during incidents, maintenance windows, or critical business events. Participation in a rotating 24x7 on-call support model is required. Hybrid work 4:1, 1 day WFH. Travel Light travel, 10%. In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at /diversity to learn more. #J-18808-Ljbffr