Collections / Billing Specialist

Overview

• Location: El Cajon, CA
• Pay: $20.00–$22.00 per hour
• Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m.
• Job Type: Full-time

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Join a Stable Local Company

This position combines collections, billing support, and customer service. A significant part of your day will involve helping customers resolve past-due accounts, explaining billing policies, processing payments, and working through challenging conversations with professionalism and respect.

If you're someone who communicates confidently, stays calm under pressure, and enjoys solving problems while helping customers find solutions, we'd like to hear from you.

Responsibilities

• Contact customers regarding past-due balances and payment arrangements.
• Answer inbound phone calls and emails related to billing, payments, account questions, and cancellations.
• Explain billing procedures, contracts, and company policies clearly and consistently.
• Process customer payments and establish billing for new and existing accounts.
• Assist customers in resolving account concerns while maintaining a professional and courteous approach.
• Prepare account cancellation documentation.
• Scan, organize, and maintain customer records and paperwork.
• Work closely with other departments to ensure timely and accurate account resolution.

Qualifications

The ideal candidate:

• Is comfortable discussing payments and past-due accounts with customers.
• Remains calm, patient, and professional when handling difficult conversations.
• Can confidently follow established company policies while treating every customer with respect.
• Has excellent verbal and written communication skills.
• Is dependable with excellent attendance and punctuality.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Is comfortable using computers and standard office software.
• Works well independently while contributing to a collaborative team environment.
• Is interested in building a long-term career with a stable local company.

Preferred Qualifications

• Previous experience in collections, billing, accounts receivable, banking, customer service or a high-volume call center is helpful, but not required.
• High school diploma or equivalent.

Watchlight Corporation is a well-established, family-owned alarm company that has proudly served San Diego County for decades. We're looking for a dependable, professional individual to join our Accounting Department as a full-time Collections / Billing Specialist.