Summit Management Group, a faith-based organization located in the heart of West Tennessee, has an opening for a COLLECTIONS/CUSTOMER SERVICE MANAGER. This position reports to the General Manager and has a team of approximately 25 individuals. Please review the non all inclusive job description below and if you think you have the experience and skills to be considered, please let us hear from you!Responsibilities:  Manage, train, and evaluate the performance of the collections and customer service teams, fostering a positive and productive work environment  Address complex customer issues, negotiate settlements, and resolve disputes effectively  Adhere to relevant laws, regulations, and internal policies  Monitor performance, identify trends, and report on key performance indicators (KPIs) to senior management  Continuously seek ways to optimize workflows and reduce delinquenciesExperience:  Prior experience with building and maintaining professional relationships and fostering effective communication and collaboration  Management experience  Customer Service/Collection Experience  Prior office experience  Proficient in Google Sheets and/or Microsoft ExcelSkills:  Excellent communication skills  Self-motivated, extroverted, tactful, organized, and goal-oriented  Computer literate with good working knowledge of office products  Ability to self-manage and prioritize tasks  Thrive in a team-based environment, working towards common goals