Collections Specialist

Collections SpecialistWe are seeking an experienced Collections Specialist to join a fast-paced accounting and finance team. This position will focus on high-volume, business-to-business collections, working directly with customers to resolve outstanding balances, address account issues, and maintain accurate receivable records. This position is temp to hire and will pay between $19 and $22/hr.Job DutiesManage a high-volume portfolio of business-to-business customer accounts.Contact customers by phone and email regarding past-due invoices and outstanding balances.Make a high volume of outbound collection calls while maintaining professional customer relationships.Research account discrepancies, short payments, unapplied cash, and billing-related questions.Work with customers to establish payment commitments and follow up on outstanding items.Monitor aging reports and prioritize accounts based on delinquency and balance.Document collection activity, customer correspondence, and payment commitments within the system.Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve account issues.Escalate significantly delinquent or disputed accounts when appropriate.Assist with account reconciliations and ensure customer balances are accurate.Maintain consistent follow-up to improve collections and reduce aging balances.Provide excellent customer service while maintaining a strong focus on timely payment.RequirementsPrevious experience in collections, customer service, retail, and the service industry is preferred.Strong phone communication and negotiation skills.Ability to manage a large portfolio of accounts and prioritize collection efforts.Strong attention to detail, organization, and follow-through.Experience researching payment discrepancies and resolving customer account issues.Proficiency with Microsoft Excel and accounting/ERP systems.Ability to work effectively in a fast-paced, deadline-driven environment.If you are interested in learning more, please apply now.