Collections Specialist II (Intermodal Transportation)

Collections Specialist IIThe Collections Specialist II position is a key customer service and internal support role within Uber Freight. This is a full time, hourly, individual contributor position. Work schedule will be Monday - Friday 8am - 5pm and will work at least 3 days per week in our Chicago office on 433 W Van Buren Street.What the Candidate Will DoCustomer account assignments: Medium to complexRun and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reportsCreate and provide account balance spreadsheet with specialized reporting parametersLiaison between assigned customers and internal departments to resolve billing issues and process conflictsDiscuss invoice discrepancies/errors with billing and operations departments to form corrective action plansEnsure all work performed on customer's accounts are notated daily and updated in financial system for management to review if neededBe a resource to Collections Specialists questions with processes, archived information locations, and applicationsBasic QualificationsHigh school diploma or GED equivalentAt least 1 year Business to Business collections experiencePreferred QualificationsExperience with Google WorkspaceIntermodal or Transportation experienceOrganized, critical thinker and problem solverPolite, professional, assertive and persistentNot afraid to escalate open issuesBenefits & Compensation for U.S. EmployeesEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.Illinois: The range for this role is: $19.09 to $23.27 per hour.About Uber FreightUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real?time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.Candidate Privacy NoticeUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.EEOCUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.