Collections Specialist

A growing service-based organization is seeking a Collections Specialist to join its finance team. This role is ideal for a professional with strong collections experience who can effectively recover outstanding balances while maintaining positive customer relationships.Responsibilities• Contact customers via phone and email regarding past-due accounts• Follow up on outstanding invoices and payment activity• Review aging reports and prioritize collection efforts• Investigate and resolve billing disputes, deductions, and account discrepancies• Negotiate payment arrangements and document collection activity• Apply payments and assist with account reconciliations• Maintain accurate customer account records and notes• Collaborate with internal teams to resolve customer billing concerns• Assist with invoicing and other accounts receivable functions• Support month-end close and reporting activitiesQualifications• 5+ years of collections and/or accounts receivable experience preferred• Strong phone and email collections experience• Experience within a service-based industry preferred• Proficiency with Microsoft Excel• Experience with QuickBooks, Sage, or similar accounting software is a plus• Excellent communication, customer service, and problem-solving skills• Strong organizational skills and attention to detail• Ability to manage multiple priorities in a fast-paced environment• Bilingual English/Spanish is a plusCompensation & Benefits• Overtime eligible• Medical, Dental, and Vision benefits• 401(k) with company match• Paid Time Off, sick time, and floating holiday