We are seeking to hire a Credit and Collections Specialist for our client in Westbrook, ME!
Weekly Pay and Benefits Available
$24.62 to $26.15/Hour

Hybrid- 2X week in the Westbrook, ME office
Wednesday required, other day flexible

Schedule: 9:30am - 6pm
Experience Level: Entry level

TOP (3) REQUIRED SKILLSETS:
• Computer skills
• Customer service
• Attention to detail

NICE TO HAVE SKILLSETS:
• Excel
• Negotiation
• Accounts Receivable/Billing experience

We contact customers about their past due bills via email, phone, letter. We work with multiple systems and internal departments to resolve all stages of delinquency.

In This Role You Will:
• Perform a variety of accounts payable, accounts receivable, customer data, employee travel data/credit card administration and/or other related data input/posting/maintenance/ processing into financial accounts, related systems and other informational databases.
• Receive transaction information such as invoices, authorizations to pay and other information from related departments, outside vendors and others.
• Ensure information is complete before processing.
• Review information to input and determines correct procedures so accounts, systems and databases will be updated properly.
• Contact related departments, employees, customers, vendors, financial institutions and others as needed to clarify information.
• Input data into accounts, systems and/or databases according to established guidelines and procedures.
• Potentially administer corporate credit cards, which include issuing, activating, suspending and canceling cards and granting on-line access.
• Audit, validate and reconcile data for accuracy to ensure adherence to established policy.
• Resolve discrepancies and makes corrections as needed.
• Facilitate collection activities as appropriate.
• Respond to and research questions and issues as needed.
• Communicate with related departments, employees, customers, vendors, financial institutions and others to exchange information.
• Consult and interpret appropriate policies as appropriate and resolves issues.
• Train employees and others as needed.
• Maintain centralized customer master data on system.
• Set up and maintain account information, including sales, maintenance and other contracts and agreements.
• Review and enter sales contracts, maintenance agreements and other customer agreements.
• Distribute customer information as needed.
• Coordinate with sales, customers and other departments to answer questions, exchange information, clarify policies and resolve issues as needed.
• Understand business and provides support to sales, marketing, customer support and other areas to further business objectives.
• Identify process improvement opportunities and assists in implementation.
• Perform a variety of functions involving collection of accounts receivable and reconciliation of customer accounts.
• Collect overdue receivables, using multiple systems.
• Initiates out-bound and responds to in-bound calls.

What You Need to Succeed:
• Data entry skills, including accuracy and speed in a fast-paced, time-critical environment.
• Ability to work with variety of systems and databases.
• SAP knowledge preferred.
• Detail-oriented, patient and thorough.
• Good customer service skills, with ability to exchange information with wide variety of people.
• Verbal and written communication skills.
• Organized with ability to multi-task.
• Ability to work both individually and as a team player.
• PC skills, including Microsoft Office.
• You meet the physical requirements that go with working as a Financial Shared Services Assoc –Extensive sitting, phone and computer use. Extend and reach with hands and arms and use hands and fingers. Occasionally required to climb, balance, bend, stoop, kneel or crouch. Specific vision abilities required include close vision, color vision, depth perception and the ability to adjust focus. Hearing acuity sufficient to effectively communicate via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language.