Collector I

Collector JobJob Summary: The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.Essential Job Functions % of Time for Each Function1. Communicate with debtors in regards to the repayment of their delinquent debt. 40%Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken specified by line of business)Make required number of phone calls daily as determined by managementProfile debtors and obtain financial information. Update demographic and financial information on each call.Negotiate the best possible arrangementsProficiency with company telephone system while placing outbound calls and accepting inbound calls.Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.2. Perform skip tracing to locate debtors 30%Use skip-tracing tools to locate the debtor in the most efficient mannerLocate required number of skip accounts as determined by managementEffectively communicate with third parties to obtain location informationProfile accounts that are determined unlocatable or exhausted3. Ensure all accounts are worked within client standards and Federal Regulations. 20%Maintain specified file of accounts per client standardsWork within FDCPA, state regulations, department/division & DMO Compliance PoliciesMaintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications4. Maintain continuing education, training in industry career development 5%Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.Attend training sessions as directed by managementIntegrate information obtained through training sessions and policy changes immediately into daily routineOther Job Functions % of Time for Each Function1. Other duties assigned by management 5%% of Time for Essential and other Job Functions Combined Must Total 100%Decision-making Latitude1. The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department.QualificationsA. EDUCATION: Check the level of education typically required to perform the responsibilities of the position and list the preferred area(s) of study.X High School SomeCollege Bachelor's DegreeMaster's DegreeOther (specify)May additional equivalent experience above the required minimum substitute for the checked level of education? yes X noB. EXPERIENCE: Minimum of six months of progressive work experience preferred.Must Have:PC experience in a windows environmentBasic keyboarding skillsMust be able to obtain required License for collectingACA certification preferredMay additional equivalent education above the required minimum substitute for the checked level of experience? yes X noC. OTHER HELPFUL EDUCATION OR EXPERIENCE:Previous sales or customer service experienceD. KNOWLEDGE, SKILLS and ABILITIES:Effective written and verbal communication skillsStrong listening skills, ability to follow written and/or verbal instructionsGood mathematical skills including calculator skillsGoal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goalsStrong organizational skills and the ability to meet tight deadlinesNegotiation, counseling and problem solving skillsReliable, ability to work flexible day, evening and weekend hours as requiredAbility to learn company collections computer system and phone systemPersistent, ability to overcome objections, ability to remove barriersTeam playerEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.