Commercial Lines Account Manager

Senior Commercial Lines Account Manager

Position Type: Full-Time

Location: West Springfield, MA

Job Description

We are seeking an experienced and motivated Senior Commercial Lines Account Manager to join our growing team. The ideal candidate will have a strong background in the Property & Casualty (P&C) insurance industry and the ability to confidently manage an existing book of commercial insurance accounts.

This individual will play an important role in delivering exceptional customer service, building strong client relationships, and serving as a trusted advisor to commercial insurance clients. The successful candidate should be comfortable handling client calls, addressing coverage needs, and managing day-to-day account servicing responsibilities with the support of the team.

Key Responsibilities

Manage and service an existing book of commercial lines insurance accounts.

Build and maintain strong, long-term relationships with clients.

Serve as a trusted advisor by understanding clients' insurance needs and recommending appropriate coverage solutions.

Handle incoming client inquiries, policy changes, renewals, and other service requests.

Review policies, endorsements, and insurance documentation for accuracy.

Coordinate with insurance carriers to obtain quotes, process policy changes, and resolve account-related issues.

Assist with policy renewals and ensure timely follow-up.

Provide professional and responsive customer service.

Identify opportunities to improve account retention and strengthen client relationships.

Collaborate with team members to ensure efficient account management and client satisfaction.

Qualifications & Requirements

Previous experience in the Property & Casualty (P&C) insurance industry.

Commercial Lines Account Management experience preferred.

Strong knowledge of commercial insurance policies, coverages, and servicing procedures.

Excellent verbal and written communication skills.

Ability to manage multiple accounts and prioritize tasks effectively.

Strong customer service and relationship-building skills.

Detail-oriented with excellent organizational and problem-solving abilities.

Self-motivated, dependable, and able to work independently as well as part of a team.

Comfortable handling client calls and managing day-to-day responsibilities.