Commissions Support Specialist

Commissions Support SpecialistLocation: Cornelius, NC 28031Schedule: Hybrid — on-site WednesdaysCompensation: $55,000 – $60,000 base + bonus (up to 12%)Benefits: Comprehensive benefits package (medical, dental, vision, 401(k), PTO)Position OverviewThe Commissions team operates in a high-energy, fast-paced environment, providing efficient, accurate, and detailed support to wholesalers, agents, carriers, and other partners on a monthly commission cycle. The Commission Support Specialist plays a vital role in ensuring accurate and timely commission payments. This position requires a highly organized, detail-oriented individual with strong communication and problem-solving skills, responsible for day-to-day operational support related to commission calculations, payments, and inquiries. This role offers training and a defined growth path into a Finance Analyst or Finance Specialist position.Key ResponsibilitiesRespond promptly and professionally to inquiries from agents and other partners regarding commission payments, discrepancies, and other commission-related questionsProvide clear and concise explanations of commission plans, eligibility requirements, and payment proceduresGuide agents through the commission payment process and resolve any issues that ariseInvestigate and resolve discrepancies in data, commission calculations, and paymentsIdentify and troubleshoot issues related to commission systems and processesMaintain carrier commission schedules and other commission-specific resourcesAudit and track down missing override commissions through the monthly policy reconciliation processServe as the direct point of contact for the third-party commissions loading teamProtect operations by keeping financial information confidentialDevelop, maintain, and distribute ad-hoc reportsSupport the team as needed during high-volume periodsQualificationsBachelor's degree in Finance preferredStrong affinity for numbers and Excel — genuinely enjoys detailed, data-heavy workPositive, go-getter attitude with an outcome-driven approach to problem-solvingStrong analytical and problem-solving skills with excellent attention to detail and accuracyAbility to learn and grow within the company's CRM toolComfortable working independently and as part of a teamPassion for finance and operationsKnowledge of Microsoft Office, with an emphasis on ExcelExcellent written and verbal communication and interpersonal skillsCompany ValuesUnique perspectives drive optimal solutionsMastery begins with humilityCoaching is endless and growth has no limitsPerpetual excellence