Community Director

OverviewAs a Community Director, you’ll lead daily property operations and create a welcoming, well-maintained community for residents. You’ll guide leasing, resident service, administrative work, budgeting, and facilities coordination while supporting compliance with Fair Housing regulations and landlord-tenant law.Your impact: By resolving resident concerns and coordinating timely property maintenance, you help residents feel supported and keep the community operating smoothly.DutiesLead and support the property team, coordinate daily priorities, and deliver responsive customer service.Oversee property leasing, sales activities, lease or rental agreement management, client communication, and customer relationship management.Manage budgets, contracts, data entry, filing, and office administration; use AppFolio or similar property management software.Coordinate property maintenance and facilities management, track service needs, and communicate with residents and vendors.Use conflict management and negotiation to address concerns.On-call duties include some nights and weekends to respond to emergencies.Skills3 or more years of multifamily property management experience, including 2 or more years supervising a team.Proven results against occupancy, collections, and budget targets.Experience in property management, preferably with a property management company; real estate or legal administrative experience.Knowledge of Fair Housing regulations and landlord-tenant law is required.Familiarity with AppFolio or similar property management software and Microsoft Office.Bring team management, customer service, property leasing, budgeting, contracts, and lease administration skills.Demonstrate strong office and administrative experience, including data entry, filing, phone etiquette, conflict management, negotiation, and upselling.PreferredAppFolio or similar property management software experience.Experience leading a value-add renovation or lease-up.Experience taking over a property from another manager.Certified Apartment Manager (CAM) or an equivalent designation.Physical requirements Ability to walk the property, including stairs and uneven ground, tour units, and occasionally lift up to 25 pounds. Reasonable accommodations are available.About Sutera Property Management Sutera Property Management is a multifamily property management firm based in Nashville, Tennessee, with a performance and experience-based management platform. Everything we do is designed to create value and enrich the lives of our partners, team members, and residents.We believe in maximizing the potential of every asset, every community, and every team member. Our people matter, and we value our team members. We hold ourselves to high standards because we believe this team can meet them, and we're committed to continuous improvement as individuals, as a team, and as a company.Our Core Values Alignment: When interests are aligned from the start, everyone benefits.Execution: We turn plans into action and measure our progress.Efficiency: We focus on what matters and use our systems, tools, and technology to solve problems before they arise.Responsibility: High standards, honesty, and integrity guide our decisions.Communication: We communicate clearly and consistently, so people know before they have to ask.Passion: We show up with enthusiasm and purpose.We're looking for passionate team members who align with these values and want to grow with us. If that sounds like you, we'd love to meet you.