Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks Community Health Workers to join our growing team.

Job Summary: Supports telephonic and field-based care coordination outreach to provide care coordination activities and completing assessments, including physical, dental, behavioral, emergency, social needs to reduce barriers to access and care, while optimizing health outcomes. Assists in care coordination activities with FFS members to maintain health, promote wellness, and utilize health resources efficiently. Applies knowledge of community partners, regulations, and benefits to identify appropriate resources and eliminate barriers when possible.  

*Positions are Hybrid within Oregon. Field-based work is expected to be 25% of this position in the Bend, Portland, Eugene, Medford, LaGrande, and Ontario areas.

Job Responsibilities:

• Complete health and social needs assessment to assist in the development of individualized care plans.
• Work within a patient’s benefit network for the best outcome and to enhance access to care.
• Potentially cross-trains to support other contracts within Acentra Health to provide a flexible workforce and meet client/customer needs. 
• Ensures the responsible delivery of comprehensive care coordination services to enrollees.  
• Conducts general assessments for appropriate referrals and referrals to case managers, as well as to primary health plans and other resources.
• Ability to provide critical resources to members in real time while also transitioning member to other entities and case management for ongoing needs.
• Able to communicate effectively face to face and telephonically with members of all ages and able to communicate via an interpreter when necessary.
• Maintain metrics for telephonic outreach and member engagement.
• Participates in team case reviews for collaborative assessment and coordination planning to ensure quality care as needed.  
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contract requirements, including service delivery in a cost effective and efficient manner by reporting accurate and timely work hours and incurred during course of position duties.  

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time. 

Requirements

Required Qualifications/Experience:

• Bachelor’s degree in health-related field
• Telephonic outreach or call center experience
• 2+ years of experience in medical, physical health, mental health, and/or behavioral healthcare, social work, community outreach, or patient advocacy in a clinical field, remote, or onsite environment
• Knowledge of medical terminology
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
• Experience completing assessments with the ability to interpret real-time and historical information to inform and assist members in real time

Preferred Qualifications/Experience: 

• 3+ years current experience in care coordination (field environment preferred)
• CHW certification
• Medical Assistant certification
• Knowledge of health related social needs and SDOH
• Knowledge of regulatory and accreditation standards
• Knowledge of principles, ethics, and precepts of care management service delivery
• Knowledge and familiarity with public sector health coverage systems, e.g. Medicare / Medicaid or managed care plans
• Behavioral Health experience
• Medical Assistant certification
• Field experience
• Bilingual
• Strong prioritization and organizational skills
• Strong written and verbal communication skills
• Ability to receive verbal and written feedback in a professional manner while maintaining performance and productivity standards
• Knowledge of customer service principles
• Strong field and telephonic interviewing skills

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

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EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide additional protection, security, and support for your career and life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.  

Compensation

The pay range for this position is $55,000-65,000.

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”