Community Manager

Part-time with potential to grow into a full-time roleJasper is a pet loss grief community and platform built to support people through the loss of a pet. Our membership includes live support groups, grief coaches, wellness tools, resources, and a peer community of people who understand what this loss actually feels like.We’re looking for a Community Manager to help us create a thoughtful, connected experience for Jasper members and support day-to-day operations of our growing community.This is a part-time role to start, with the potential to grow into a full-time position. You’ll work closely with Jasper’s Founder & CEO and our team of grief coaches.What you’ll doCommunityEngage with members inside the Jasper communityWelcome new members and help them get orientated and comfortable participatingRespond to member posts, questions, and messages with warmth, care, and good judgementCreate and post community prompts, announcements, reminders, and updatesPay attention to member feedback, recurring questions, and areas where we can improve the member experienceFlag sensitive member situations or questions that should be escalated to a coach or other team membersSupport groups + programmingCoordinate Jasper’s support groups and other member programmingWork directly with our grief coaches on scheduling, logistics, and member communicationManage group calendars, RSVPs, reminders, links, and follow-upKeep programming information and internal trackers organized and up to dateHelp identify what members are asking for and where we may need additional groups, topics, or programmingSocial + community insightsEngage with the Jasper community across social platforms, including comments and DMsRespond thoughtfully to people sharing experiences with pet loss and griefHelp identify member stories, conversations, questions, and insights that could inform Jasper’s content and programmingSurface relevant community feedback and trends to the Founder & CEOWho we’re looking forYou may come from community management, member experience, customer success, program coordination, events, operations, or project management. We care less about having one specific job title and more about whether you’ve done work that required you to take care of people while keeping the details organized.Ideally, you have 2+ years of relevant professional experience and:Excellent written and verbal communication skillsExperience communicating directly with members, customers, clients, or another communityStrong judgment and emotional intelligence, particularly when conversations are personal or sensitiveThe ability to communicate with empathy without sounding scripted or overly formalStrong organizational and follow-through skillsExperience coordinating calendars, events, programs, or recurring communicationsThe ability to spot a problem early, communicate it clearly, and help figure out what needs to happen nextComfort working independently and closely with a founder in a small, growing companyGenuine interest in Jasper’s mission and in creating a high-quality member experienceBecause Jasper supports people through grief, this role requires someone who is comfortable being around difficult conversations. You do not need to be a grief professional, and you will not be expected to provide clinical guidance or counseling.TechnologyYou should be comfortable learning new systems and working across several digital platforms. Experience with some combination of the following is helpful:Online community platforms such as Mighty Networks, Circle, etc.Zoom or other virtual event platformsGoogle Workspace, including Docs, Sheets, Calendar, and DriveSlack or similar team communication toolsAsana, Airtable, Notion, or similar organizational and project management toolsCanva or similar design toolsAI tools such as ChatGPT and comfort using them to work more efficientlyInstagram, TikTok, YouTube, and Facebook from a community engagement perspectiveYou do not need to know every platform we use on day one. You should be comfortable learning technology quickly and keeping information organized across different systems.About JasperJasper was built around a simple belief: pet grief is not small grief, and no one should have to carry it alone.We’re building a place where people can find real support, connect with others who understand, and move through grief in a way that feels right for them.Role detailsPart-time to startPotential to grow into a full-time roleReports directly to the Founder & CEO