COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) - 76000521 1

COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) Date: Jul 7, 2026 Requisition No: 879038 Agency: Highway Safety and Motor Vehicle Location: Tallahassee, FL The Organization The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing Florida laws and ensuring the safety of motorists. FHP operates seven Regional Communication Centers (RCC), each located in a major metropolitan area, including the Tallahassee RCC. These state‑of‑the‑art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and other state law‑enforcement agencies. Duties and Responsibilities Respond to emergency and non‑emergency calls. Dispatch Troopers and other state law‑enforcement officers. Monitor and respond to radio and data communications traffic. Coordinate efforts between FHP and other agencies (e.g., DOT after crash incidents). Receive, relay, and document call/incident details, law‑enforcement activity, and other information. WHY APPLY? State Law Enforcement Dispatchers have a meaningful impact on individuals and the community every day. This position requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged callers. $42,936.60 annually (includes base rate of $37,936.80 plus $4,999.80 Competitive Market Pay). Additional shift differential pay is available for evening and midnight shifts. Benefits Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Supplemental Insurance (Disability, Dental, Vision) Contributory Retirement Plan Member Assistance Program Career Growth and Education The RCCs have an established career progression. Tuition assistance is available for state universities and community colleges for full‑time members. Knowledge, Skills, and Abilities Professionalism – Maintain high professional standards and remain calm in distressing situations. Communication and Active Listening – Speak clearly and listen attentively to obtain information quickly. Teamwork – Work cooperatively with internal staff, officers, and partners. Information Comprehension and Retention – Interpret and apply information, maps, and procedural rules. Reasoning, Critical Thinking, and Judgment – Evaluate large volumes of information and make sound decisions. Multi‑tasking – Handle multiple calls simultaneously and perform multiple related activities. Discretion and Integrity – Maintain confidentiality of sensitive information. Computer and Equipment Skills – Operate radio, multi‑line phone, and CAD systems. Training Provided New dispatchers participate in a four‑month training program covering orientation, call taking, radio usage, and shadowing, culminating in a 911 Public Safety Telecommunicator (PST) certification. Job Related Requirements Willing and able to work rotating days and shifts, including weekends and holidays. Must be 18 years of age or older. High school diploma or GED required. Subject to a Level 2 background, CJIS and SLERS clearance, including FBI fingerprint check. Must complete drug screening, medical, and psychological examination. General Information Selection is a multi‑stage process: application, Test Genius assessment, supplemental application, interview, contingent offer, and background investigation. EEO Statement The State of Florida is an Equal Opportunity Employer and does not tolerate discrimination or violence in the workplace. Candidates requiring reasonable accommodation under the Americans with Disabilities Act must notify the hiring authority or People First Service Center. Veterans’ preference is granted in accordance with Florida Statutes. Eligible veterans must provide documentation. All employees are subject to drug testing in accordance with Florida law. For assistance, call People First Service Center at (877) 562-7287 Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern time. #J-18808-Ljbffr