Community Specialist

Masis Staffing is seeking a Community Specialist-Homelessness Prevention Advisor – Rental Assistance (Bilingual English/Spanish) $20.50/hour Starts 11/2 or 11/9

The Homelessness Prevention Advisor is the “second stop” for clients after they apply for rental assistance at our housing centers. Once an application is submitted, a strict two-week timeline begins. In this back-office “chaser” role, the Homelessness Prevention Advisor ensures each application is complete—confirming all required questions are answered and tracking down the necessary proof/documentation from clients and landlords.

Key Responsibilities

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• Assess client needs and provide information, education, and referrals to appropriate community resources as needed
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• Determine client eligibility for financial assistance under current available housing and rental assistance programs
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• Process applications for financial assistance services in a timely manner, ensuring strict adherence to deadlines
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• Maintain complete, accurate case files and ensure all required databases are consistently up to date
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• Educate consumers on tenant and landlord rights and responsibilities; rental assistance, homebuyer readiness information, and available community resources
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• Assist clients with housing search tools/resources, effective problem solving, and options planning in collaboration with department staff
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• Support tenants in assessing and resolving potential eviction situations; educate clients on eviction processes and (as needed) the housing court system
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• Refer complex eviction or housing cases to the Housing Resource Specialist
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• Work collaboratively with the team to coordinate housing-related resources and services
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• Ensure timely, effective communication between internal departments to support high-quality client service delivery
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Required Skills & Qualifications

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• Bilingual English/Spanish strongly preferred
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• Strong customer service skills with a patient, empathetic listening style (highly preferred)
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• Basic-plus technical skills, including comfort working in multiple systems and tools such as:
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• Multi-layered databases / case management systems
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• Spreadsheets (data entry)
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• Scanning and document management
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• Web-based phone systems
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• Outlook and Microsoft Teams (chat + virtual meetings)
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• Strong attention to detail and ability to follow up persistently and professionally with clients and landlords to obtain missing documentation
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• Ability to manage deadlines and prioritize tasks in a time-sensitive environment
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Work Location & Schedule

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• Fully onsite in Springfield
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