Job Title: Complaints Admin Support
Duration: 13 Months (Possible Extension)
Location: Marlborough, MA 01752

The Complaints Admin Support role provides essential administrative and technical support to the Health Care Facility Complaint Unit. This position assists the unit manager, supervisors, and staff to ensure efficient operation and compliance with regulatory processes.

• Prepare reports, proofread correspondence, and respond to inquiries related to regulatory inspections, investigations, and public record requests.
• Process and enter complaints into the CMS federal database and the Division's internal system.
• Update and maintain case information in relevant databases.
• Respond to external inquiries and communicate with providers or agencies to obtain missing information.
• Support office operations, including reception duties and phone coverage as needed.

• Effective Communication Skills 24 Months (Required)
• Concise Writing Skills 24 Months (Highly Desired)
• Ability to Multi-Task and Prioritize 24 Months (Highly Desired)
• Document and Report Preparation 24 Months (Highly Desired)
• Proficiency in Grammar, Punctuation, and Spelling 24 Months (Highly Desired)
• Ability to Work Independently and in Teams 24 Months (Required)
• Strong Organizational Skills 24 Months (Required)