Computer Service Administrator

Village Super Markets is Hiring - Computer Service Administrator Replacement role availableAbout Village Super Market:For more than 80 years, Village Super Market has served communities throughout the tri-state area with a commitment to quality, service, and care. As a growing, entrepreneurial organization, we combine our proud history with forward-thinking strategies that protect our people, strengthen our operations, and position the company for continued success. About the Role:The Computer Service Administrator (CSA) is responsible for owning and executing all IT helpdesk operations while ensuring efficient management of the organization’s technical support environment. The Computer Service Administrator (CSA) provides hands-on technical support while overseeing IT support processes, assets, user access, and vendor relationships. This role is responsible for resolving hardware and software issues, managing support tickets, and ensuring our stores have the technology they need to operate successfully.The CSA will be responsible for delivering on metrics, ensuring service level agreement compliance, reporting to leadership, and providing oversight of all IT work items. The CSA also serves as the lead for the IT Helpdesk responsible for making critical decisions to provide resolution to complex IT issues. What You’ll Do:Provide first-line support for hardware, software, network, and peripheral issues.Diagnose and resolve computer, printer, scanner, and other technology issues.Provision and deploy computers, software, and business applications.Manage user accounts, access permissions, onboarding, and offboarding.Oversee IT support tickets from creation through resolution and ensure SLA compliance.Maintain accurate IT asset inventory and user-device assignments.Coordinate with vendors and Wakefern support to resolve technical issues.Identify recurring issues and recommend technology and process improvements.Travel to stores to provide hands-on technical support.Perform user access and system compliance audits.What We’re Looking For:Associate’s or Bachelor’s degree in IT or a related field or a high school diploma with 5+ years of lead technician experience and an IT certification within 6 months of hire.3–5+ years of IT helpdesk or technical support experience.Strong Windows, troubleshooting, and business application knowledge.Basic understanding of networking concepts such as IP, DNS, DHCP, and VPN.Strong problem-solving, communication, and customer service skills.Ability to manage multiple priorities and work independently.Experience with ticketing systems, Active Directory/Azure AD, remote support, and asset management preferred.Commitment to continuous learning and staying current with emerging technology. Why Join Village Super Market?A family-led culture centered on people, growth, and development.The opportunity to shape enterprise food safety and sanitation strategy across a growing retail organization.A highly visible leadership role with a direct impact on customer trust, associate safety, regulatory compliance, and operational performance.An entrepreneurial environment that values collaboration, innovation, accountability, and practical solutions.Career-growth opportunities across multiple banners and business functions.Competitive compensation, comprehensive benefits, and professional-development opportunities. Why You’ll Love It Here:Hands-on experience supporting technology across multiple retail locationsOpportunities to grow your technical and leadership skillsA collaborative environment with exposure to a wide range of technologyThe opportunity to make a direct impact on store operationsOpportunities to develop project management, analytical, and leadership skillsA role where your ideas can directly improve how our stores and teams operate Use your technical expertise to keep our stores connected, supported, and running at their best.Base Salary: $70,000 - $86,000