Computer Support Associate I Apply
Date Posted: 01/31/2024
Hiring Organization: Rose International
Position Number: 457704
Job Title: Computer Support Associate I
Job Location: Moline, IL, USA, 61265
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 23.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Communications, Management, ServiceNow, Troubleshooting
Job Description
Work Module: Onsite
Location: 400 19th St Moline IL USA 61265
We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.
Job Duties:
Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:
-Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
-Project tracking, customer interactions (written & verbal), and ServiceNow updates
-Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
-Shipping and receiving of hardware
Required job Skills:
1. Experience in troubleshooting computer hardware and break/fix
2. Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
3. Experience with computer builds/configuration
4. Shipping and receiving of packages through UPS
5. Dell and HP certified or willing to get certified within 30 days after start date
6. Strong customer service and interactions via written and verbal communication
7. Ability to lift up to 50lbs
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 457704
Job Title: Computer Support Associate I
Job Location: Moline, IL, USA, 61265
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate($): 23.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Communications, Management, ServiceNow, Troubleshooting
Job Description
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Work Module: Onsite
Location: 400 19th St Moline IL USA 61265
We are seeking experienced and motivated individuals to join our team as Config Center Technicians. As part of our IT team, you will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. Work will also include troubleshooting physical hardware and coordinating repair activities, receiving of computer hardware, and shipping devices to facilities across the United States. Our ideal candidate will have experience with computer building/configuration, troubleshooting, software installation, and a working understanding of asset management.
Job Duties:
Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:
-Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
-Project tracking, customer interactions (written & verbal), and ServiceNow updates
-Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
-Shipping and receiving of hardware
Required job Skills:
1. Experience in troubleshooting computer hardware and break/fix
2. Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system
3. Experience with computer builds/configuration
4. Shipping and receiving of packages through UPS
5. Dell and HP certified or willing to get certified within 30 days after start date
6. Strong customer service and interactions via written and verbal communication
7. Ability to lift up to 50lbs
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
