The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following:

Assist users who are having computer problems

Diagnose problems and guide users through problem resolution

Provide remote-support using software tools

Train users to utilize new computer hardware or software, including printing, installation, word processing, and email

Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system

Ensure a detailed resolution is documented in the automated trouble ticketing system

Resolve tickets that the Enterprise Service Desk cannot resolve

Minimum Requirements

Position is contingent on a passing a background check and drug screening

Position is contingent on obtaining CompTIA Security+ Certification with CE Designation

Position is contingent on obtaining a Secret Security Clearance under the Department of Defense Desired Skills & Certification(s)

Ability to properly diagnose computer software/hardware problems

Ability to work with users to properly assist and train on computer related issues

Ability to work tickets in Remedy

Prior Customer Service Experience