Job Summary Performs professional skilled work assisting in the operation and support of the County’s wide area network. Assemble, install, and troubleshoot computers, peripherals, and connectivity. Train County employees in the effective use of equipment and software. Respond to calls for service after normal working hours on a rotational basis. Troubleshoot printers, phones, and other equipment; replace defective parts; repair and clean equipment; perform preventive maintenance. Provide help‑desk support over the phone, assisting users in effective use of applications. Work with hardware and software vendors to solve technical problems. Prepare new computers for deployment on the network; configure network cards and/or wireless; create and delete network user and mail profiles; deploy PCs to users; update user hardware asset tracking database. Provide network support by creating and troubleshooting cables, running CAT, phone lines, and fiber optics; install network devices including switches and UPS. Participate in the on‑call rotation; communicate with end‑users; coordinate work; maintain records and documentation; balance daily work assignments; deploy computers and peripheral devices. Qualifications GED or high school diploma and at least one year of experience in computer networks, computer support, and software applications. Acceptable criminal background investigation and FBI fingerprint check required. Possession of a valid driver’s license issued by the Commonwealth of Virginia. Successful completion of pre‑employment checks (criminal history, background, DMV record). CompTIA A+ Certification preferred. General knowledge of installation, routine maintenance, and troubleshooting procedures for computers and related equipment, including understanding of components such as memory, CPU, hard drive, and video card. General knowledge of data processing principles in personal computer applications, programming, and systems development. General knowledge of Microsoft networking and local area networks. Effective oral and written communication skills. Ability to perform installation and maintenance procedures for personal computers and related equipment. Ability to perform user training, establish and maintain effective work relationships, and plan, prioritize, and organize work independently. Physical ability to operate machinery and equipment including computers, plotters, printers, copiers, facsimiles, etc.; lift and install computers; move components weighing up to 55 pounds; moderate physical demands. For a more detailed description, view the document. To view the Total Compensation Calculator, click here. #J-18808-Ljbffr