Computer Technician at Rivell – Sewell, NJ Job Title: Computer Technician LOCAL APPLICANTS ONLY PLEASE! Company Description Recently named as one of Inc 5000's "Fastest Growing Companies in America" Rivell is a reputable Managed Services Provider (MSP) based in Sewell, New Jersey, specializing in providing comprehensive IT solutions to businesses across various industries. We foster a collaborative and supportive work environment, offering competitive compensation and opportunities for career growth. Summary As a Computer Technician at Rivell, you will provide technical support to clients, diagnose and resolve hardware and software issues, and ensure the smooth operation of their IT systems. Job Responsibilities Provide technical support to clients via phone, email, or onsite visits, addressing hardware, software, and network-related issues. Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. Perform hardware repairs and upgrades, such as replacing faulty components or installing memory and storage upgrades. Install and configure operating systems and software applications according to client requirements. Document support tickets, resolutions, and troubleshooting steps in the ticketing system. Assist in the setup and deployment of new IT equipment and systems. Hours of Work Typically 8am to 4pm Travel Requirements Travel may be required for onsite client visits or installations. On‑Call Responsibilities Rarely for urgent technical issues, less than three times per week. Special Conditions or Requirements Strong technical troubleshooting skills, customer service orientation, and the ability to work independently or as part of a team. Success Criteria Success in this role is measured by the timely resolution of client issues, high levels of customer satisfaction, and effective communication and collaboration with internal teams. Reporting Reports to the IT Manager or Technical Team Lead. Qualifications Associate degree or technical certification in Information Technology or related field preferred CompTIA A+ certification or equivalent experience Experience providing technical support in a helpdesk or service desk environment Strong knowledge of Windows operating systems, hardware troubleshooting, and software applications Excellent communication, problem-solving, and customer service skills Benefits & Perks (TBD) Competitive salary and 401(k) retirement plan. Paid time off and comprehensive benefits package. Professional development and certification reimbursement opportunities. #J-18808-Ljbffr