Job Title: Computer Technician

Work Location: Williams, SC

Job Type: Full time

Job Description:

DESCRIPTION
Under the direction of the Assistant Manager of Field Services, the Computer Technician is responsible for the support of on-site technology at assigned locations. This includes but is not limited to, providing hands-on support for the installation, maintenance, and repair of computer hardware and software, network, and peripheral devices.

ESSENTIAL POSITION RESPONSIBILITIES

• Works with Howard County Public School System (HCPSS) entities, as assigned, to ensure all technology-related issues and concerns are resolved.
• Tests and repairs computer equipment.
• Communicates positively and effectively with staff, administration, and co-workers.
• Utilizes the HCPSS service order ticketing system to ensure customer requests are addressed by the documented HCPSS Technology Department service level agreements.
• Maintains a working knowledge of current technology and trends as they relate to the HCPSS.
• Maintains all work tools, workspace, equipment, and vehicles professionally.
• Interacts with vendors and contractors to resolve issues and maintain optimal system performance.

The above list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to perform work requiring climbing, walking, sitting, squatting, and/or physical exertion.
• Ability to lift heavy loads of 40 lbs. or more.
• Knowledge of associated equipment used to test and repair computer equipment, network jacks, and systems.
• Knowledge of the basic and applied principles of computer and network theory.
• Knowledge and ability of troubleshooting capabilities for all aspects of technical support.
• Knowledge and demonstrated ability to plan, organize, prioritize, and manage service orders.

MINIMUM QUALIFICATIONS
Applicants must meet all the following qualifications, listed below, to be considered for the vacancy.

Education:

• High school diploma or GED equivalent.

Experience:

• One year of work experience supporting, installing, troubleshooting, testing, diagnosing, repairing, and replacing computer equipment, network equipment, and peripheral equipment.

PREFERRED QUALIFICATIONS

• Bachelor's degree from an accredited college or university in Information Technology, Educational Technology, Business Administration, or related field.
• A+ Certification
• Network+ Certification
• Applicable vendor certifications (i.e., Apple, Microsoft, Cisco, etc.)
• Experience working in a K-12 or college/university setting.

LICENSURE

• Possession of a Maryland Class C driver's license and satisfactory driving record with 2 or fewer points on your record.

PRE-EMPLOYMENT PHYSICAL

• The person selected for this position must meet all requirements of the physical examination administered by a medical service selected by the Howard County Department of Education.

EMPLOYEE SAFETY:

• The employee is responsible for using safety devices and protective equipment to minimize the frequency and severity of work-related accidents. The employee is also responsible for using safe practices and methods in the operation of equipment and supplies related to this job. The employee is further responsible for correcting and/or reporting any conditions within the building or grounds that may be hazardous to employees, students, or staff members assigned to the building.
• The employee is responsible for the safety and maintenance condition of their assigned vehicle.

SELECTION REQUIREMENTS
Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training, and experience as they relate to the requirements and preferred qualifications of the position. Therefore, you must provide complete and accurate information on your application. Please report all related education, dates, and hours of work. Indicate your college degree and major on your application, if applicable.

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service before starting employment (and may be requested before the interview).

APPLICATION REQUIREMENTS
Only applicants who submit all the requested information by the closing date of the vacancy will be considered for this position. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education that most closely match the position qualifications and the needs of the school system.