LOCATION: Flower Mound - Near Sunset Point at Lakeside DFW

Schedule Expectations: Full-time | Flexible hours availability between Morning and Afternoon shift | Two days off per week (typically consecutive), availability to work one weekend per month, and some holiday work required.

ABOUT US

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 

ABOUT THE ROLE 

We are seeking an experienced and polished Concierge to join our team at a luxury high-rise residential community. The ideal candidate will exemplify professionalism, excel in a fast-paced environment, and maintain seamless communication with residents, guests, vendors, and all departments to ensure exceptional service. This role requires a professional business appearance at all times and a commitment to upholding the highest standards of hospitality while creating a welcoming environment for all.

Responsibilities:

• Warmly welcome residents, guests, vendors, and clients with a courteous and professional demeanor.
• Adhere to all established protocols when checking in visitors, ensuring community safety, privacy, discretion, and confidentiality.
• Receive, log, and manage packages, mail, and deliveries with accuracy, transparency, and clear communication.
• Assist residents with community amenity reservations and service requests while following proper procedures.
• Promptly report and notify the maintenance team of any issues.
• Follow all emergency protocols without exception.
• Collaborate with and support fellow team members as needed.
• Maintain up-to-date knowledge of local dining, entertainment, and cultural options to provide personalized recommendations to residents and guests.
• Consistently uphold a polished, professional appearance.
• Remain adaptable and willing to take on additional responsibilities as business needs evolve.

Requirements

EDUCATION/EXPERIENCE 

High school diploma or equivalent 

WHAT YOU NEED TO SUCCEED 

• Physical demands include the ability to lift 30-50lbs.
• Standing, sitting, and walking.
• Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
• Ability to quickly and easily navigate the building as required to meet job functions.
• Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
• Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
• Ability to respond to emergencies promptly.
• Communicate, receive and exchange ideas and information using both spoken and written word.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Pet insurance 
• Retirement
• Paid Time Off (PTO)