Job Title: Customer Service Representative - Concierge

Location: Queens City, Texas

Employment Type: Full-time, Direct Hire

Job Description:

We are seeking a professional and attentive Customer Service Representative to join our Concierge team in Queens City, Texas. The ideal candidate will have a Higher Diploma or above in Hospitality Management or related disciplines, along with 2-3 years of relevant experience in customer service.

Responsibilities:

• Greet and assist residents, guests, and visitors in a courteous and efficient manner.
• Provide information, recommendations, and assistance with inquiries related to services, amenities, and local attractions.
• Handle reservations, bookings, and appointments for various services.
• Maintain accurate records of interactions and transactions using designated systems.
• Resolve issues and complaints promptly and escalate when necessary.
• Coordinate with other departments to ensure seamless service delivery.
• Uphold high standards of professionalism, hospitality, and customer satisfaction.

Requirements:

• Higher Diploma or above in Hospitality Management or related field.
• 2-3 years of proven experience in customer service, preferably in a hospitality or concierge setting.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and familiarity with hospitality software (e.g., property management systems).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Benefits:

• Competitive salary commensurate with experience.
• Health benefits and retirement options (if applicable).
• Opportunities for career advancement and professional development.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Morning shift
• Weekends as needed

Application Question(s):

• Please contact me at +1 310-589-4499 and send your resume to sivaram@vedainfo.com. Please apply only if you are a green card holder or a U.S. citizen.

Experience:

• Customer service: 4 years (Required)
• hospitality or concierge setting: 4 years (Required)

Ability to Commute:

• Queen City, TX 75572 (Required)

Ability to Relocate:

• Queen City, TX 75572: Relocate before starting work (Required)

Work Location: In person