Concierge Customer Service Representative Apply
Full job description
Job Title: Customer Service Representative - Concierge
Location: Queens City, Texas
Employment Type: Full-time, Direct Hire
Job Description:
We are seeking a professional and attentive Customer Service Representative to join our Concierge team in Queens City, Texas. The ideal candidate will have a Higher Diploma or above in Hospitality Management or related disciplines, along with 2-3 years of relevant experience in customer service.
Responsibilities:
- Greet and assist residents, guests, and visitors in a courteous and efficient manner.
- Provide information, recommendations, and assistance with inquiries related to services, amenities, and local attractions.
- Handle reservations, bookings, and appointments for various services.
- Maintain accurate records of interactions and transactions using designated systems.
- Resolve issues and complaints promptly and escalate when necessary.
- Coordinate with other departments to ensure seamless service delivery.
- Uphold high standards of professionalism, hospitality, and customer satisfaction.
Requirements:
- Higher Diploma or above in Hospitality Management or related field.
- 2-3 years of proven experience in customer service, preferably in a hospitality or concierge setting.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proficiency in MS Office and familiarity with hospitality software (e.g., property management systems).
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Benefits:
- Competitive salary commensurate with experience.
- Health benefits and retirement options (if applicable).
- Opportunities for career advancement and professional development.
Job Type: Full-time
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Morning shift
- Weekends as needed
Application Question(s):
- Please contact me at +1 310-589-4499 and send your resume to sivaram@vedainfo.com. Please apply only if you are a green card holder or a U.S. citizen.
Experience:
- Customer service: 4 years (Required)
- hospitality or concierge setting: 4 years (Required)
Ability to Commute:
- Queen City, TX 75572 (Required)
Ability to Relocate:
- Queen City, TX 75572: Relocate before starting work (Required)
Work Location: In person