Hilton Rochester Mayo Clinic Area 10 East Center Street Rochester, MN 55904, USA Description Key Duties & Responsibilities Serve as host/hostess and primary point of contact for guests on Executive Level floors, delivering world‑class, personalized hospitality. Create memorable, high‑touch guest experiences through anticipatory service, genuine engagement, and refined attention to detail. Maintain Executive Lounge and dining spaces to luxury cleanliness, presentation, and ambiance standards. Proactively engage with guests to assess satisfaction, address concerns, and provide immediate service recovery when needed. Provide expert knowledge of hotel amenities, local attractions, dining options, and Executive Level offerings. Prepare and serve hot, cold, and mixed beverages, ensuring consistency with brand and quality standards. Collaborate with culinary teams to ensure buffets are fully stocked, visually appealing, and refreshed throughout service. Plate and serve guest meals upon request with precision, professionalism, and elevated presentation. Maintain a clean, organized, and inspection‑ready lounge and kitchen environment for seamless shift transitions. Deliver concierge‑style services, including dinner reservations, transportation coordination, and entertainment arrangements. Conduct pre‑arrival outreach to VIP guests to personalize stays and anticipate preferences. Order, stage, and arrange VIP amenities and floral presentations for suite arrivals. Inspect VIP rooms and suites prior to arrival, ensuring flawless readiness and luxury presentation. Welcome VIP guests curbside, escort them to their suites, and provide a tailored orientation of the space. Manage VIP check‑in and check‑out processes discreetly within the Executive Lounge. Assist guests with future reservations, special requests, and return visit planning. Qualifications & Experience Proven experience in hospitality, guest services, concierge, or luxury customer service. Strong understanding of high‑end service standards and VIP guest expectations. Polished, professional demeanor aligned with a five‑star hospitality environment. Exceptional verbal communication skills; English fluency required. Demonstrated ability to anticipate guest needs and personalize service. Team‑oriented mindset with flexibility and a collaborative approach. High level of confidentiality, discretion, and professionalism. Ability to work independently and adapt to changing priorities. Availability to work evenings, weekends, and holidays as business demands. Why Titan AMG At Titan AMG , our mission is simple and bold: Transforming spaces into safe, welcoming places where people experience unreasonable hospitality—so they can cherish the moments that matter. We live our values every day: Team Collaboration – Work together, communicate openly, solve creatively, and enjoy the process. Human Sustainability & Responsibility – Prioritize safety, compliance, environmental responsibility, and long‑term success. Respect & Diversity – Celebrate differences while maintaining professionalism and inclusivity. Integrity & Transparency – Lead with honesty and trust in every interaction. Customer‑Centric Excellence – Deliver confidential, thoughtful service that makes every guest feel genuinely valued. Empowerment & Growth – Support continuous learning and career development in luxury hospitality. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr