Position Title: Concierge

Department: Front Desk Concierge

Exempt Status: Hourly / Non-Exempt

Supervisor: HR/Business Office Director

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

Essential Job Duties (Other duties will be assigned as needed): Must be willing and able to do the following

· Opens and closes the front desk and properly secures all files, keys, and equipment in the office area

· Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office

· Accepts and records, as directed, payments, reservations, appointments, cancellations and the like

· Confirms scheduled transportation and event registration with residents

· Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community

· Overnight Concierge/Security: Delivers newspapers to the resident’s apartments & collects trash from IL apartments.

· High School graduate preferred

· Ability to communicate efficiently in English using proper grammar in a pleasant manner

· Typing and experience with Microsoft Office software

· Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions

· Physical effort is minimal

· Seventy-five percent (75%) of the workday is spent sitting, standing intermittently, and bending

· Must be able to lift and carry up to twenty (20) pounds. Requires manual coordination to operate switchboard, computer, and other business equipment

· Requires continuous mental and visual attention to diversified operations

· Must be able to function efficiently despite distractions and interruptions

· Communicates orally and/or in writing with residents, coworkers, families, and general public

· Overnight Concierge/Security: Must be able to push and pull cart & trash bin