Concierge - Villas at Seven Canyons (Sedona, AZ)

Job Description
Department: Villa Services
Reports To: Villas Operations Manager
Status: Full-Time/Lunch Provided/Seasonal Bonus Plan
32 Hours/Week
Pay: $21.00/hour

Position Summary

The Concierge provides a blend of frontline owner/guest service and operational administrative support. This role ensures a welcoming and service-focused experience at The Villas while supporting internal processes such as vendor coordination, invoice tracking, and organized documentation.

Key Responsibilities

Guest Services

• Greet and welcome Villa owners, guests, and Seven Canyons members with professionalism and hospitality
• Provide recommendations, assist with reservations, and support special requests
• Coordinate daily check-ins/check-outs and communicate villa readiness with Housekeeping and Engineering
• Create and prepare arrival packets and guest materials
• Assist with mail, packages, and deliveries
• Maintain accurate owner profiles and assist with tracking storage items
• Respond to questions and resolve guest concerns quickly and professionally
• Maintain cleanliness and organization of the front desk and common areas throughout the day

Operations & Administrative Support

• Assist with basic invoice tracking and vendor communication as needed
• Maintain organized vendor files, COIs, and documentation
• Support check request preparation and follow up on payment status
• Assist with basic expense tracking, reporting, and month-end organization
• Maintain daily logs, reports, and internal tracking systems
• Bookkeeping or basic invoice experience is a plus, but not required

Communication & Collaboration

• Communicate clearly with Housekeeping, Engineering, Gatehouse, and Club teams
• Use Microsoft Teams, email, and internal dashboards to track and communicate daily priorities
• Provide timely, professional responses to owners, vendors, and internal partners
• Support community communications, owner events, and Villa’s initiatives as assigned

Qualifications

• 2–3 years of hospitality, concierge, administrative, or customer service experience preferred
• Strong multitasking and communication skills
• High attention to detail and follow-through
• Comfortable using Microsoft Office and Microsoft Teams
• Ability to maintain professionalism in a fast-paced environment
• Bookkeeping or basic invoice experience is a plus, but not required

Behavioral Expectations

• Uphold Villas and HOAMCO service standards at all times
• Maintain confidentiality of owner and operational information
• Maintain a polished, professional appearance and demeanor
• Follow established SOPs for safety, communication, and daily concierge operations
• Be a team player willing to assist beyond normal duties when needed to support the property

Join our team and apply today!