Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

Own and manage the CMDB, ensuring accuracy, completeness, and compliance.

Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

Define and enforce policies for configuration item (CI) identification, control, and reporting.

Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.

Monitor and audit configuration data to ensure quality and reliability.

Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

Provide leadership and guidance to IT teams on configuration management best practices.

Support IT governance, risk, and compliance initiatives.

Qualifications

ITIL Foundation certification (Intermediate or Expert level preferred).

Proven experience in Configuration Management within an ITIL environment.

Proven experience in Configuration Management within an Azure environment.

Strong knowledge of Ivanti Neurons for ITSM

Strong understanding of ITIL v3/v4 processes-especially Configuration, Change, Incident, and Problem Management.

Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.

Excellent analytical, problem-solving, and documentation skills.

Ability to work collaboratively across technical and business teams.

Strong communication and stakeholder management skills.

Preferred Skills

Experience with automation tools for configuration management.

Familiarity with cloud environments (Azure, AWS, GCP).

Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).

Familiarity with audit and compliance frameworks

Knowledge of COV policies and standards.