AdventHealth - 7315 East Frontage Road - Responsibilities: Resolves consumer inquiries accurately and promptly.; Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.; Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.; Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.; Achieves individual key department performance objectives, such as quality assurance and productivity.