Contact Center AdministratorHolman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Holman is currently hiring a Contact Center Administrator in their Client Relations department. This position offers a great opportunity to start your career with Holman.Primary Responsibilities:Interacts heavily with clients (Drivers, Location Contacts) via phone and emailReceives inquiries from customers and coordinates responses from other Holman departments, Dedicated Client Administrators and Account ExecutivesInvestigate and provide closed loop resolution to customer problems, logs all inquiries in FleetTrak (internal communications system)Appropriately utilizes FleetTrak to drive resolution for customers and effectively manages FleetTrak EscalationsIs responsible for driver satisfaction and creating Raving Fans by proactively providing information, asking key questions and confirming the driver's understanding of the resolutionProvide regular status updates to clients on open itemsProcess fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parametersAssists with the processing of bulk mailings and with special projectsKnowledge and Skills:All applicants welcome to applyCustomer service experience or Bachelor's degree preferredAbility to communicate effectively, both verbally and in writing, with all levels of employees and customersMust demonstrate advanced organizational skills with strong attention to detailAbility to multi-task efficiently and possess time management and follow-up skillsAbility to work independently with customersWorking knowledge of Microsoft Office (Word, Excel and Outlook)Must be willing to work flexible hours to fulfill client requirementsAt Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):Health InsuranceVision InsuranceDental InsuranceLife and Disability InsuranceFlexible Spending and Health Savings AccountsEmployee Assistance Program401(k) plan with Company MatchPaid Time Off (PTO)Paid Holidays, Bereavement, and Jury DutyPaid Pregnancy/Parental leavePaid Military LeaveTuition ReimbursementWe offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 - $35.13 USD per hour.Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.