Simpluris is seeking to hire a temporary contractor to work as a Contact Center Associate within our Operations department in our Oviedo, FL office. You will report to the Contact Center Supervisor and will be responsible for answering inquiries through a variety of media on a diverse client portfolio.

Requirements

Job Summary

• Handle incoming calls/emails and written correspondence from class members in accordance with company guidelines and protocols.
• Adhere to scheduled call center shifts to ensure that all calls are answered during business operating hours.
• Read and understand current cases to provide accurate information to class members regarding general case information, class member’s legal rights and options, case deadlines and dates.
• Answer all correspondence with a high level of accuracy while providing exceptional customer service.
• Effectively use training materials and follow company procedures for answering incoming correspondence.
• Proactively identify and address any issues related to a class member’s status. Escalate as needed to leadership.
• Complete follow-up tasks to ensure class member issues are resolved in a timely and accurate manner. 
• Complete other projects and/or duties as assigned.

Required Qualifications

• 3+ years of call center experience or relevant job experience required
• High School Diploma or GED
• Excellent written and verbal communication skills
• Languages: English required, Spanish is a plus

Benefits

If you think you have what it takes, come join our growing team of purpose driven people!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This is who we are…
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