Job TitleListerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members' benefit and engaged in the betterment of their communities.The RoleYour efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU's vision: "to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place". You will provide leadership and assist in problem resolution. Provide information concerning the credit union and services to the membership and be responsible for taking appropriate action to requests.What You Will DoServe membership by providing service and information in a pleasant, efficient manner via telephone or correspondence, including:Researching and solving member questions, problems, and complaints concerning credit union accountsVerifying accounts upon proper identificationCross-selling credit union servicesAnswering questions regarding share accounts, share drafts, Visa, cash cards, IRA's, and certificatesProcessing stop payments on share draft accountsAnswering inquiries concerning availability of funds, dividends and interest paidPerforming telephone requests for transfersAssist members with basic questions regarding their loans, including rates and payoff amountsAssist members with remote accessProcess incoming and outgoing wire transfersResearch member inquiries to ensure proper follow up and satisfactionKeep all credit union member and employee-related business in strictest confidenceTreat all credit union members and employees with a positive and cooperative attitudePerform other duties as assignedRequirementsQualifications:High School diploma or GEDOne-year credit union, other financial institution or customer service experienceMust possess a professional demeanor and personality conducive to service and sales culture. (This qualification will be measured by validated testing)Prefer prior experience assisting members by telephoneMust communicate well orally and in writingPC SkillsCommitment to LCU's Mission Statement and Core ValuesStrong communication skillsMust successfully complete appropriate LCU assessmentsThis Job Description is not a complete statement of all duties and responsibilities comprising this position.Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.