Company Description Grit - Pest Process Outsourcing is a 100% United States-based BPO company specializing in the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. The company aims to help businesses increase conversion rates on leads, retain current customers, and gain a competitive advantage while lowering operational costs. Grit PPO is the first female-owned BPO company dedicated to the Pest Control industry, offering Pest Process Outsourcing (PPO) services to strengthen client relationships and generate additional revenue. Role Description This is a full-time in office role as a Contact Center Specialist at Grit - Pest Process Outsourcing located in Croton-On-Hudson, NY, As a Contact Center Specialist, you will be responsible for Contact Center Operations, IVR handling, maintaining high levels of Customer Satisfaction, effective Communication, and exceptional Customer Service on a day-to-day basis. Qualifications Contact Center ExperienceInside Phone SalesExperience with concurrent usage of multiple platformsStrong Communication skillsExceptional Customer Service abilitiesAbility to work independently and collaborativelyExperience in the pest control industry is a plusHigh school diploma or equivalent, Bachelor's degree preferred