Contact Center Specialist I Apply
Answer calls from a soft phone for customers, internal associates and third party inquiresProvide solutions to problems or alternative solutions depending on client needsKnowledgeable on deposit productsAssist with online/mobile banking related issuesPerform basic account maintenanceJob is done in a professional and courteous mannerAwareness of regulatory compliance, security and adherence to Bank of Hope's policies and proceduresNo sales goals or cross-sellingPart time remote work available for qualified candidatesJob Qualifications/RequirementsMinimum Education Level: High school diploma/equivalent or higherMinimum Job Experience: 0-1 yearLanguage requirements: English and Korean preferredComputer/software skills: Basic computer and MS Office experience; mobile device experience preferredRequired:Communication skills: excellent written and oral communication, ability to communicate effectively and project a professional imageTeamwork skills: open to feedback, not afraid to ask for help, collaborate and help teammatesCritical thinking skills: able to multitask, think outside the box and use analysis/logic to find solutionsPreferred: previous customer service and/or banking experienceThe salary range for this full-time position is $19.00/hr - $21.64/hr + bonus + benefitsSalary ranges are determined based on qualifications, level, and location.Exact compensation may vary based on your skills and experience.Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
