Contact Representative (Office Automation)This position is located at Brooke Army Medical Center, Fort Sam Houston, Texas. Salary negotiation may be available for those candidates who are new to Federal service.DutiesCommunicate with the Emergency Department and Nursing Staff to arrange patient transfers to other healthcare facilities.Provide administrative support to the Air Evacuation section by monitoring flight manifests for incoming and outgoing patients, and distribute manifests to appropriate staff.Gather demographic data for patient admission and assemble patient ward packets to distribute updated admission and disposition reports.Assist the supervisor in distributing workload among employees to ensure alignment with established workflow and timelines.Instruct employees on specific tasks and job techniques and provide written instructions and reference materials as needed.Prepare and submit written reports to the supervisor of employee's performance, training needs and disciplinary matters.Verify patient eligibility during admission using the Defense Enrollment Eligibility Reporting System.Monitor the message center for updates and communication from wards and hospital staff and relay critical information to appropriate personnel.Monitor patient departure times to add data and information in automated health systems.RequirementsConditions of employment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. A pre-placement medical examination may be required. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. This position may require the incumbent to work weekends and/or holidays.Who May Apply: US Citizens. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: In order to qualify, your resume must demonstrate that you possess at least one year of specialized experience which includes performing administrative duties in a hospital related to the admission and disposition process, monitoring flight manifests for patient transfers, and entering patient information into automated health systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.Additional informationMale applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.You will be required to provide proof of U.S. Citizenship.One year trial/probationary period may be required.Direct Deposit of Pay is required.Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.Recruitment or relocation incentives MAY be authorized for highly qualified candidates.Multiple positions may be filled from this announcement.Salary includes applicable locality pay or Local Market Supplement.If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.