Overview

The organization is seeking a detail‑oriented and highly collaborative Content Strategist to manage updates across multiple Help Centers that support a global consumer and business audience. This role is ideal for a strong writer and editor with hands‑on experience in digital content management, content strategy, and CMS‑based publishing.

The Content Strategist will work closely with cross‑functional partners to understand new product features, draft and refine Help Center articles, and ensure content is accurate, clear, and aligned with brand and quality standards. This role requires excellent communication skills, proactive problem‑solving, and the ability to manage multiple deadlines in a fast‑paced environment.

Key Responsibilities

• Create, edit, and publish Help Center content in clear, user‑friendly language that accurately explains how to use consumer and business tools.
• Execute content strategy for product updates, ensuring consistency, accuracy, and alignment with organizational standards.
• Collaborate with cross‑functional partners—including product marketing, technical teams, legal, communications, and events—to gather information and manage feedback.
• Draft, structure, and optimize content within a content management system (CMS).
• Manage approvals and coordinate with legal and policy teams to ensure compliance.
• Publish content in alignment with product launch timelines and go‑live requirements.
• Continuously refine and optimize Help Center content based on user feedback, performance metrics, and product changes.
• Maintain high editorial quality standards and ensure content reduces user confusion and increases helpfulness.

Minimum Qualifications

• 3+ years of experience in digital content writing, editing, and content management.
• Hands‑on experience using a CMS to draft, structure, and publish content.
• Familiarity with HTML for basic formatting and troubleshooting.
• Experience collaborating with cross‑functional stakeholders to produce public‑facing content.
• Strong writing, editing, and communication skills with exceptional attention to detail.
• Ability to manage multiple deadlines and work independently.

Preferred Qualifications

• Experience writing technical, instructional, or educational content for consumer or business audiences.
• Background working within a global technology company or digital‑first environment.
• Understanding of marketing, communications, or product development workflows.
• Experience supporting global audiences and adapting content for international use.
• Familiarity with Help Center ecosystems or similar knowledge‑base environments.
• Basic understanding of HTML and web publishing best practices.

What Makes This Role Unique

This role offers the opportunity to work on content for new, emerging products and features—often before they are publicly released. The Content Strategist will play a key role in ensuring users have clear, accurate, and timely information at launch, directly influencing user understanding and product adoption.

Success in This Role Looks Like

• Meeting publishing deadlines to support seamless product launches.
• Ensuring accuracy and clarity across all Help Center articles.
• Reducing user confusion and increasing helpfulness ratings.
• Maintaining strong cross‑functional relationships and communication.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Location: Remote (PST preferred)

Role type: Contract 6 Month Position

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday (Extended schedule as needed Saturday-Sunday)

Application Question(s):

• Do you or will you in the future require any sponsorship to work in the US?

Language:

• English (Required)